Support

Write to settlo@hellojosh.studio.

It helps to include the phone number you sign in with, your phone model, and what you expected to happen. Please do not send sign-in codes or UPI PINs; we will never ask for them.

Common questions

The sign-in code did not arrive

Codes are sent by SMS and are valid for 10 minutes. Check that the number is right and that your phone has signal, then ask for a new code. If it still does not arrive, write to us with the number and the time you tried.

Someone added my number to a space or loan I do not recognise

Nothing recorded against your number is yours until you accept it. When you review it in the app, choose “This isn’t me” to unlink your number from it. The person who added it is told that it was declined.

An invite link does not open

Invite links work once, for the phone number they were made for, and expire after 14 days. Ask the person who invited you to send a new one.

How do I pay someone?

Settlo opens your UPI app with the amount and the other person’s UPI ID filled in; you approve the payment there. Settlo does not move money and cannot see whether a payment went through, so the other person confirms it in the app.

How do I get a copy of my data?

In the app, open Profile and choose Export to get a space’s expenses as a CSV file and a summary PDF, or use Download statement on a loan. The files are made on your phone and you choose where to share them.

How do I delete my account?

In the app, open Profile and choose Delete account. If you cannot sign in, email settlo@hellojosh.studio from any address with the phone number you sign in with, and we will delete the account within 30 days, after confirming the number is yours. The privacy policy says what is removed and what stays.

Privacy requests and grievances

For access, correction, deletion or a complaint about how your data is handled, use the same address. We will respond within 30 days. See the privacy policy for your rights.